FAQ

Placing an Order:

To place an order, simply email us with all the specifications of your requirements. If you need assistance or have any uncertainties regarding your specifications, please feel free to contact us at (972)918-3400.

Delivery Timeframe:

The delivery time for printers typically ranges between 5 to 7 weeks, depending on various factors. If your chosen model is already in transit, we expedite the process, aiming for shipment within 4 weeks. Urgent delivery needs? Contact us to discuss your timeframe.

Order Tracking:

All deliveries come with tracking information. Our delivery service provides email and mobile notifications, ensuring you stay informed about the status of your order throughout its journey.

Software Requirements:

Most printers are equipped with necessary software included on CDs. This user-friendly software facilitates quick configuration and setup, allowing you to start printing within minutes.

Digital vs. Offset Printing:

Offset printing involves a multi-step process, transferring ink from plates to a rubber blanket and then to paper. In contrast, digital printing directly prints the image onto the substrate from a digital file, offering a more streamlined and efficient approach.

Accepted File Formats:

Digital printers typically accept various file formats, with PDF or Docx being recommended. It's advisable to confirm compatibility with your specific printer model.

Design Assistance:

For your convenience, we provide templates to assist you in designing your project accurately. These templates offer a visual representation, aiding you in conceptualizing and executing your design effectively.